Shipping

➤ABOUT FREE SHIPPING:

Thanks for shopping with qiolor.com. International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact support@qiolor.com so we can provide you the order’s tracking number.

Free Shipping to the USA, but there are some locations NOT included: Guam / Hawaii / Puerto Rico / United States Virgin Islands, US Protectorates, APO/FPO. Kindly notice that all of our products are tax-inclusive, you will not be charged with extra tax when purchasing at our online store in the United States.

➤DELIVERY DETAILS:

• Our warehouse address: 4250 Shirley Ave. El Monte, CA 91731

SHIPPING TIME

Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 2-10 working days

• In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow total 2~10 business days for your shipment to arrive at your address. This depends on the actual shipping time of FedEx, and the arrival time of each state is different.
• For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
• Business days: Monday~Friday(excluded holidays and weekends), (GMT-5) in The Eastern Time Zone of the USA. If not working days might be about 2 days later than normal time.

➤OTHER DETAILS:

• Please provide a detailed and correct delivery addressand phone number so that we can successfully deliver your order. If the package is lost or returned to the sender due to an incorrect/insufficient delivery address, the customer will bear full responsibility and shipping costs.
• Please check the packaging of the item when it arrives. If you find any damage, please indicate it when signing for it and take a photo and send it to us.
• We will make our effort to ensure that you receive your order in time, but we are not responsible for shipping delays, shipping destinations, weather, holidays or incorrect/inadequate shipping information that may affect shipping delay.

➤Order Cancellations&Chance:

• Before shipping

Order Cancellation / Change of Address / Replacements and exchanges: No charge for changing order information

• After shipping

Order Cancellation / Change of Address: Cannot be modified.

You may refuse the package and $180 of the shipping cost will be charged. Qiolor will provide a return shipping label, and the designated carrier will collect the return package.
Please Note: We do not accept returns for accessories that are not quality problems.

➤ORDER TRACKING:

You can track your order and shipping & handling information on the confirmation emails from our website (the tracking number will be active within 24 hours, Click Here to Track Your Order). If you haven't received it, you can also contact us or email support@qiolor.com. We will get back to you in 24 hours. 

➤NOTES:

• Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estmates, please kindly contact us for help.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside our control. Normal service resumes immediately after each holiday.
• It can take a few days to follow order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
• All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
• Please note, we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

➤About Tax:

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.